1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Departmental CommunicationEffective Date :01 June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPolicyIt is the policy of the Hyatt Regency Dongguan that an effective Departmental Co
2、mmunication structure is maintained at all times.ProcedureCommunication Effective communication within the department is of vital importance for efficient and smooth operation of operation. Therefore, established tools/structures of communications have to be maintained with utmost care so that all r
3、elevant information is available for all employees.Notice BoardOn the departmental notice Board there is information of importance for the team. Employee can find on the notice board: monthly working schedule, new regulations, memos, new standards, accurate list of group/individual arrivals and depa
4、rtures, team brief records, departmental meeting record. Each employee has to carefully read the notice board before starting the shift.Log BookIt is used by the Assistant Manager and the Team Leader to serve as a communication briefing book.Weekly MeetingA fixed day of the week, a weekly meeting is
5、 to be held between the Team Leaders, Assistant Managers and Front Office Manager. The Front Office Manager should present the events of the week, groups that are to arrive, occupancy expectations, guest comments, complaints, actions to be done during the week. Pre-shift BriefingPre-shift briefing i
6、s to be held in each and every section within Rooms Division. Things of interest for the day are discussed (arrivals, departures, rooms situation, discrepancy report, important guests). Departmental MeetingQuarterly month, a Departmental Meeting is to be held held. In that meeting employees are invi
7、ted to discuss all matters relevant to the operations and work in the department. Their suggestions, impressions, complaints and all possible questions are to be written down. It is important that a follow up on this is done properly and feedback is presented in next Departmental Meeting (if not bef
8、ore). It is the duty and responsibility of each employee to use all this tool of communication and get informed.Assistant Manager / Handover LogThis is a useful tool for the Assistant Manager to pass over his duties for follow up without forgetting. It is created from the Lotus Notes.Prepared by James FanDate 01 Jun 2006Approved byDate Page 2
