1、Kempinski Hotel Beijing Lufthansa CenterRE: Number of SOP List (Summary)Dated: 09 June 2006S/NDepartmentNo of SOP1Executive Office02Finance93Human Resources454Marketing & Sales285Property316Engineering537Security1068Recreation219Front Office4510Housekeeping3011Seasons4312Room Service2813Honzen3314Dr
2、agon Palace1515Rendezvous 3016Kempi Deli2717Banquet1418Paulaner Brauhaus3619La Gondola3320Kitchen84Total: 711 Kempinski Hotel Beijing Lufthansa CenterFinance Department SOP ListDepartment: FinanceDated: 7 Sep 2005S/NSOPREFIssue Date1How to use binding machine when binding afinancial reporte.g. Finan
3、cial Statement, Budget, CAPEX etc.(FIN-001)Jan-042Going to the Front Office to pick money(FIN-002)Jan-043How to emboss VIP White Card(FIN-003)Jan-044Using Forklift(FIN-004)Jan-045On Site Support(FIN-005)Jan-046How to print Check(FIN-006)Jan-047System backup(FIN-007)Jan-048Handing credit card payment
4、 through EDCmachine(FIN-008)Jan-049How to stamp on a ticket(FIN-009)Jan-04Kempinski Hotel Beijing Lufthansa CenterFinance Department SOP List Kempinski Hotel Beijing Lufthansa CenterSOP Master ListDepartment: Human ResourcesDated: 26 Oct 2005S/N SOPREFIssueDate1Administration of BTA English Training
5、 BTABTA英语培训的管理工作(HR-001)Mar-042Administration of expatriate trainee外籍实习生的管理(HR-002)Mar-043Apply working license for expatriate employee申请外国人就业许可证(HR-003)Mar-044Bed making做床(HR-004)Mar-045Build up social insurance建立社会保险(HR-005)Mar-046Change the hospital sick leave form to hotelform转假条(HR-006)Mar-047C
6、lass room booking预订培训教室(HR-007)Mar-048Clean and change the filter of air purifier空气净化器滤芯的清洗和更换(HR-008)Mar-049Count the manuscript稿件统计(HR-009)Mar-0410Disinfect the dressing消毒敷料(HR-010)Mar-0411Exchange newspaper赠阅交换店报(HR-011)Mar-0412Hair cut for Male剪发(男)(HR-012)Mar-0413Hair treatment for female女发锔油(H
7、R-013)Mar-0414Handle resignation员工辞职处理(HR-014)Mar-0415Handle Warning & Misconduct form 员工违纪处理(HR-015)Mar-0416Procedures of Handling Cross Exposure处理交叉培训(HR-016)Mar-0417Injection注射(HR-017)Mar-0418Kill the virus of nutritional agar营养琼脂的灭菌(HR-018)Mar-0419Laid up new medicine新到药品入库(HR-019)Mar-0420How to
8、 Apply for Letter of Invitation forExpatriate Trainee如何为外方实习生申请邀请函(HR-020)Mar-0421Make interview appointment by telephone 电话预约面试(HR-021)Mar-0422Make the nutritional agar营养琼脂的制备(HR-022)Mar-0423Preparation of make-up training化妆培训的准备(HR-023)Mar-0424Preparation of new employee orientationprogramme入店培训的准
9、备(HR-024)Mar-0425Proofread the Kempinski Hotel newspaper校对店报(HR-025)Mar-0426Return political file退档(HR-026)Mar-0427Register the manuscript稿件登记(HR-027)Mar-0428How to set up the training room准备培训教室(HR-028)Mar-0429Sign working contract procedure签订劳动合同(HR-029)Mar-0430Sterilize air in the consulting room
10、诊室空气消毒(HR-030)Mar-0431Monthly Training Plan月度培训计划(HR-031)Mar-0432Monthly Training Report月度培训报告(HR-032)Mar-0433Use air purifier使用空气净化器(HR-033)Mar-0434Use Humidifiers使用加湿器(HR-034)Mar-0435Wash & disinfect the doctors hands医师手的清洗与消毒(HR-035)Mar-0436Annual evaluation for staff under Level C如何做C级以下员工的“年度评估
11、”(HR-036)Oct-0537Recruitment of Casual Staff遴选劳务工(HR-037)Oct-0538Keeping Employee Files存员工档案(HR-038)Oct-0539Commencement formalities for new employees为新员工办理入店手续(HR-039)Oct-0540Locker Key Lending借更衣柜钥匙(HR-040)Oct-0541Pest Control打药灭蟑(HR-041)Oct-05Kempinski Hotel Beijing Lufthansa CenterSOP Master Lis
12、tDepartment: Human ResourcesDated: 26 Oct 2005S/N SOPREFIssueDate42Ticket reimbursement for trainees为实习生报销车票(HR-042)Oct-0543Receiving Sick Leave Certificate接受员工病休证明(HR-043)Oct-0544Apply Residence License for Expatriate Employee申请外国人居留许可(HR-044)Oct-0545Apply Work Permit for Expatriate Employee申请外国人就业
13、证(HR-045)Oct-05Kempinski Hotel Beijing Lufthansa CenterSOP Master List Kempinski Hotel Beijing Lufthansa CenterSOP Master ListDepartment: Marketing & SalesDated: 7 Sep 2005S/NSOPREFIssue Date1A hotel function invitation(M&S-001)Jan-042Enter Booking Activities(M&S-002)Jan-043Prepare Buffet Card(M&S-0
14、03)Jan-044Distribution the Daily Event Order list(M&S-004)Jan-045Prepare menu card(M&S-005)Jan-046Follow Up Offer Letter(M&S-006)Jan-047Prepare Contract(M&S-007)Jan-048Prepare Offer Letter(M&S-008)Jan-049Taking of enquires(M&S-009)Jan-0410Telesales call(M&S-010)Jan-0411Distribution the Weekly Event
15、Order list(M&S-011)Jan-0412Handling Ccancel Reservations from Facsimile (M&S-012)Jan-0413Handling Cancel Reservations over Telephone(M&S-013)Jan-0414Handling Change Reservations from Facsimile(M&S-014)Jan-0415Filing(M&S-015)Jan-0416Follow Up No-Show(M&S-016)Jan-0417Handling Change Reservations over
16、Telephone(M&S-017)Jan-0418Handling Room Reservations over Telephone(direct input to computer)(M&S-018)Jan-0419Handling Room Reservations from Facsimile(M&S-019)Jan-0420Receive VIP Reservations(M&S-020)Jan-0421Handling Wait List reservations(M&S-021)Jan-0422Conducting a hotel inspection(M&S-022)Jan-0
17、423Creating a file for a New Account(M&S-023)Jan-0424Check Availability on Function Space(M&S-024)Jan-0425Prepare a Contract (Corporate Individual)(M&S-025)Jan-0426Prepare a Contract (Travel Agency)(M&S-026)Jan-0427Preparing a hotel inspection by a SalesManager(M&S-027)Jan-0428Taking a Message for S
18、ales Managers(M&S-028)Jan-04Kempinski Hotel Beijing Lufthansa CenterSOP Master List Kempinski Hotel Beijing Lufthansa CenterSOP Master ListDepartment: PropertyDated: 7 Sep 2005S/NSOPREFIssue Date1Apartment Carpet Vacuum Cleaning(PRO-001)Jan-042Waxing of kitchen floor(PRO-002)Jan-043Cleaning of woode
19、n floor(PRO-003)Jan-044Cleaning of granite floor with rotation machine(PRO-004)Jan-045Carpet Shampooing(PRO-005)Jan-046Removing carpet stains(PRO-006)Jan-047Preparation of P.A. maid trolley(PRO-007)Jan-048Window cleaning(PRO-008)Jan-049Polishing of brass items(PRO-009)Jan-0410Cleaning of refrigerato
20、r(PRO-010)Jan-0411Cleaning of bathtub(PRO-011)Jan-0412Stove cleaning(PRO-012)Jan-0413Cleaning toilet bowl(PRO-013)Jan-0414Cleaning of washing machine(PRO-014)Jan-0415Cleaning of kitchen exhauster(PRO-015)Jan-0416Cleaning of dishwasher(PRO-016)Jan-0417Cleaning of elevator(PRO-017)Jan-0418Standard set
21、-up of tableware & kitchenware(PRO-018)Jan-0419Cleaning of glassware(PRO-019)Jan-0420Folding towels(PRO-020)Jan-0421Preparation of maid trolley(PRO-021)Jan-0422Floor mopping(PRO-022)Jan-0423Telephone answering standard(PRO-023)Jan-0424Laundry delivery(PRO-024)Jan-0425Set-up of publications in vacant
22、 apartments(PRO-025)Jan-0426Bed making(PRO-026)Jan-0427Wardrobe set up(PRO-027)Jan-0428Shampooing of sofa and chairs(PRO-028)Jan-0429Cleaning of carpet extraction machine(PRO-029)Jan-0430Cleaning of vacuuming cleaner(PRO-030)Jan-0431Bathroom floor vacuum cleaning(PRO-031)Jan-04Kempinski Hotel Beijin
23、g Lufthansa CenterSOP Master List Kempinski Hotel Beijing Lufthansa CenterFinance Department SOP ListDepartment: EngineeringDated: 09 Jun 2006S/N SOPREFIssue Date1Change BTS80 Spring(ENG-001)Aug-052Change washing machine for apartment(ENG-002)Aug-053Change apartment FCU(ENG-003)Aug-054Maintenance fo
24、r door(ENG-004)Aug-055Monthly check dry cleaning machine D28(ENG-005)Aug-056Regular service Refrigerator for Apartment(ENG-006)Sep-057Cleaning Cold Room(ENG-007)Sep-058Cleaning Split Air Conditioner(ENG-008)Sep-059Cleaning Ice Maker(ENG-009)Sep-0510Install and Remove Split Air Conditioner(ENG-010)Se
25、p-0511Overhaull Ice Maker (including replacement compressor)(ENG-011)Sep-0512Overhaull Refrigerator for Kitchen (including replacement compressor)(ENG-012)Sep-0513Yearly Service Refrigerator(ENG-013)Sep-0514Overhaull Refrigerator(including replacement compressor) for Apartment(ENG-014)Sep-0515Overha
26、ull Split Air Conditioner(ENG-015)Sep-0516Cleaning Automatic Purge Valve(ENG-016)May-0617Cleaning Type Y Strainer(ENG-017)May-0618Install Fuse of Fire Valve for Ducting(ENG-018)May-0619Install Type P Double Metal Style(ENG-019)May-0620Installation Heatwheel Belt of AHU(ENG-020)May-0621Remove Motor o
27、f AHU(ENG-021)May-0622Replacement Motorized Valve 24V of FCU(ENG-022)May-0623Replacement Automatic Purge Valve of FCU Riser(ENG-023)May-0624Replacement Bearing of FCU Motor(ENG-024)May-0625Replacement Bearing of AHU(ENG-025)May-0626Replacement Coupling of Water Pump(ENG-026)May-0627Replacement Motor
28、 of AHU Fan Motor(ENG-027)May-0628How to paste silicon gel(ENG-028)May-0629Operation procedure of shut down a transformer(ENG-029)May-0630Repairing solenied valve of blowdown tank(ENG-030)May-0631Use one high-voltage power to exchange another one in operation(ENG-031)May-0632Safety function of low w
29、ater level testing(ENG-032)May-0633Arrange color setting for Banquet(ENG-033)May-0634Replace transformer panel to the low-voltage switch(ENG-034)May-0635Replace temperature sensors of heating exchange(ENG-035)May-0636Approach for painting wood door(ENG-036)May-0637Cleaning filter of boiler water sup
30、ply pump(ENG-037)May-0638How to decide trouble form signal panel(ENG-038)May-0639Approach for tiling glazed tile(ENG-039)May-0640Dismantle and install for blow down valves on boiler body(ENG-040)May-06Kempinski Hotel Beijing Lufthansa CenterFinance Department SOP ListDepartment: EngineeringDated: 09
31、 Jun 2006S/N SOPREFIssue Date41Trouble-shooting for sewerage pump(ENG-041)May-0642Replace boiler water level electrode(ENG-042)May-0643Trouble-shooting of sewerage pump failure(ENG-043)May-0644Replace intake and discharge valves on air compressor(ENG-044)May-0645Trouble-shooting of failure TV signal
32、(ENG-045)May-0646Cleaning blow down tank(ENG-046)May-0647How to check TV signal with strength(ENG-047)May-0648Repair water level sign on boiler body(ENG-048)May-0649Adjust Boilers steam pressure manager(ENG-049)May-0650Trouble-shooting of circuit shortens(ENG-050)May-0651Repair steam stop valve on s
33、team system(ENG-051)May-0652Replace glass plate of water level signal(ENG-052)May-0653Commissioning boiler steam pressure sensor(ENG-053)May-06 Kempinski Hotel Beijing Lufthansa CenterFinance Department SOP List Kempinski Hotel Beijing Lufthansa CenterSOP Master ListDepartment: SecurityDated: 7 Sep
34、2005S/NSOPREFIssue Date1Approving procedure for construction work(SEC-001)Jan-042Check procedure of fire alarm system(SEC-002)Jan-043Daily working procedure for Fire Supervisor(SEC-003)Jan-044Daily working procedure in CCTV (day shift)(SEC-004)Jan-045Daily working procedure in CCTV (night shift)(SEC
35、-005)Jan-046Daily working procedure of Fire Manager(SEC-006)Jan-047Duty shift procedure in CCTV(SEC-007)Jan-048Fire alarm - Grade 1(SEC-008)Jan-049Fire alarm - Grade 2(SEC-009)Jan-0410Fire alarm receiving procedure(SEC-010)Jan-0411Fire Center/Central Fire Alarm Computer(SEC-011)Jan-0412Fire safety c
36、enter/Central control station(SEC-012)Jan-0413Fire safety center/Fire elevator control station(SEC-013)Jan-0414Fire safety check procedure to Area EmergencyLighting(SEC-014)Jan-0415Fire safety check procedure to EDP Room(SEC-015)Jan-0416Fire safety check procedure to emergencybroadcasting(SEC-016)Ja
37、n-0417Fire safety check procedure to fire alarm bell(SEC-017)Jan-0418Fire safety check procedure to fire carpet(SEC-018)Jan-0419Fire safety check procedure to Fire Center/FireAlarm Printer(SEC-019)Jan-0420Fire safety check procedure to Fire Center(SEC-020)Jan-0421Fire safety check procedure to Fire
38、ControlStoreroom (equipment)(SEC-021)Jan-0422Fire safety check procedure to fire elevator(SEC-022)Jan-0423Fire safety check procedure to fire exiting door(SEC-023)Jan-0424Fire safety check procedure to fire exiting lamp(SEC-024)Jan-0425Fire safety check procedure to fire passageway(SEC-025)Jan-0426F
39、ire safety check procedure to Fire PortableLighting(SEC-026)Jan-0427Fire safety check procedure to fire pump room(SEC-027)Jan-0428Fire safety check procedure to fire pump(SEC-028)Jan-0429Fire safety check procedure to fire stairway(SEC-029)Jan-0430Fire safety check procedure to fire telephone(SEC-03
40、0)Jan-0431Fire safety check procedure to FM200 system(SEC-0310Jan-0432Fire safety check procedure to hood(SEC-0320Jan-0433Fire safety check procedure to inside-door firehydrant(SEC-0330Jan-0434Fire safety check procedure to monitoring system (SEC-034)Jan-0435Fire safety check procedure to No. 1301 s
41、ystem(SEC-035)Jan-0436Fire safety check procedure to outside-door firehydrant(SEC-036)Jan-0437Fire safety check procedure to Painting OilStoreroom(SEC-037)Jan-0438Fire safety check procedure to Power DistributionRoom(SEC-038)Jan-0439Fire safety check procedure to smoking detector(SEC-0390Jan-0440Fir
42、e safety check procedure to sprinkler(SEC-040)Jan-04Kempinski Hotel Beijing Lufthansa CenterSOP Master ListDepartment: SecurityDated: 7 Sep 2005S/NSOPREFIssue Date41Fire safety check procedure to Staff Dormitory(SEC-041)Jan-0442Fire safety check procedure to stand-by ElectricPower Room(SEC-042)Jan-0
43、443Fire safety check procedure to temperaturedetector(SEC-043)Jan-0444Fire safety check procedure to Warehouse(SEC-044)Jan-0445Fire safety check procedure to water pumpjunction machine(SEC-045)Jan-0446Fire safety check procedure(SEC-046)Jan-0447Fire safety check inspection to guest bicycleparking ar
44、eaand splitting equipment(SEC-047)Jan-0448Fire safety inspection for large scale function(SEC-048)Jan-0449Fire safety management procedure to construction work(SEC-049)Jan-0450Fire safety training(SEC-050)Jan-0451Fire Voluntary Brigade(SEC-051)Jan-0452Guest accident handling procedure(SEC-052)Jan-04
45、53Guest items missing handling procedure(SEC-053)Jan-0454Handling procedure of the Drunk, Affray incidents(SEC-054)Jan-0455Hotel guest items missing inspection procedure(SEC-055)Jan-0456Instruction of putting out oil fire by using 1211 fireextinguisher (4kg)(SEC-056)Jan-0457Management of fire key(SE
46、C-057)Jan-0458Patrolling in Office Building(SEC-058)Jan-0459Patrolling in outlets(SEC-059)Jan-0460Precaution against Prostitutes and Pimps(SEC-060)Jan-0461Preventing and precaution to burglary in guestroom area(SEC-061)Jan-0462Procedure of safety check to car passage way(SEC-062)Jan-0463Procedure of
47、 safety check to guest floors(SEC-063)Jan-0464Procedure of safety check to guest room lock system(SEC-064)Jan-0465Procedure of safety check to O&A RoomAttendants(SEC-065)Jan-0466Procedure of safety check to Property Office(SEC-066)Jan-0467Procedure of safety check to Property Storeroom (SEC-067)Jan-
48、0468Procedure of safety check to Reception Desk(SEC-068)Jan-0469Procedure of safety check to the implement ofHousekeeping key management(SEC-069)Jan-0470Procedure of safety check to Water Curtain Machinery Room(SEC-070)Jan-0471Procedure of safety check to water fall pump room(SEC-071)Jan-0472Procedu
49、re of safety inspection to Apartment(inside)(SEC-072)Jan-0473Procedure of safety inspection to ApartmentPublic Area(SEC-073)Jan-0474Procedure of safety inspection to banquet event(SEC-074)Jan-0475Procedure of safety inspection to Banquet room and kitchen(SEC-075)Jan-0476Procedure of safety inspectio
50、n to Banquet room(SEC-076)Jan-0477Procedure of safety inspection to departmentaland clients offices(SEC-077)Jan-0478Procedure of safety inspection to EDP Room(SEC-078)Jan-04Kempinski Hotel Beijing Lufthansa CenterSOP Master ListDepartment: SecurityDated: 7 Sep 2005S/NSOPREFIssue Date79Procedure of s
