1、Carlson Hotels Worldwide Technical Services Manual Design & Construction Standards Technical Services Manual (Asia Pacific) INDEX Radisson Plaza Technical Services Manual 2009 INTRODUCTION 1. PROJECT COORDINATION 1.1 Technical Services 1.2 Consultants 1.3 Program, Construction 1.4 Submissions & Appr
2、ovals 1.5 Project Milestones 2. PUBLIC AREAS DESIGN & CONSTRUCTION 2. 1 Arrival 2. 2 Lobby 2. 3 Food & Beverage Outlets 2. 4 Conference / Function Centre 2. 5 Recreation & Lifestyle Facilities 2. 6 Spa 2. 7 Signage 2. 8 Locksets and Masterkey Systems 3. GUEST ROOMS AND SUITES DESIGN & CONSTRUCTION 3
3、. 1 Guest Floor Space Planning 3. 2 Model Room Submission and Approval 3. 3 Guestrooms & Suites 3. 4 Bathrooms 3. 5 Technology 3. 6 Guest Room Related Facilities 3. 7 Signage 3. 8 Lock Systems 4. FF&E STANDARDS DESIGN & CONSTRUCTION 4.1 Project Requirements 4.2 Fabrication & Assembly Standards 4.3 M
4、aterials 4.4 Casegoods 4.5 Chairs & Sofas, Upholstered Furniture 4.6 Carpet & Rugs 4.7 Bedding & Bed Sets 4.8 Drapery, Window Treatment & Soft Furnishings 4.9 Lighting 4.10 Artwork and Accessories Technical Services Manual (Asia Pacific) INDEX Radisson Plaza Technical Services Manual 2009 4.11 Mirro
5、rs 4.12 Equipment List 4.13 Attic Stock 5. BACK OF HOUSE GUIDELINES 5.1 Intent 5.2 Administration Area 5.3 Operations 5.4 Offices & Workstations 5.5 Staff Facilities 5.6 Kitchens & Stores 5.7 Plant 6. DESIGN & CONSTRUCTION ADDENDUMS 6.1 Required Standard Matrix for 200 Keys 6.2 Typical Reception Des
6、k Layout Technical Services Manual (Asia Pacific) INTRODUCTION Radisson Plaza Technical Services Manual 2009 With more than 400 hotels in 64 countries, Radisson Hotels & Resorts is one of the worlds leading upscale, full-service hotel brands. With a strong presence in Asia Pacific, the Radisson bran
7、d is focused on developing great hotels in strategic locations, being a trusted and recognized brand and building valuable relationships with guests. Radisson has established a history of excellence, sophistication and genuineness, giving their guests a genuinely warm welcome. Radisson endeavors to
8、remain connected to its past ideals while exploring new ways into the future. Radisson Plaza is the premium extension of the Radisson Hotels & Resorts brand, providing a new level of differentiated service and enhanced guest experience. Distinguishing features of Radisson Plaza hotels include larger
9、, more comfortable guest rooms with upscale, deluxe finishes and ergonomic working areas, an office within the room “Soho Style”, for the corporate guest. A deluxe hotel, Radisson Plaza embraces an ageless, classical ambience with a contemporary edge. The architecture, interiors and surrounds will r
10、eflect the deluxe nature of the brand through the introduction of luxury quality finishes, warm and friendly ambience, unique food and beverage outlets, sophisticated function and meeting facilities and a unique, inviting landscaping. A sense of location is an integral part of the Radisson Plaza exp
11、erience and can be reflected through art and artifacts, fabrics, aromas and other plays on the senses. Radisson Plaza offers a combined play on our guests senses and our unique friendly, deluxe, local hospitality. Spacious and luxurious rooms a minimum of 40m Technical Services Manual (Asia Pacific)
12、 INTRODUCTION Radisson Plaza Technical Services Manual 2009 RESPONSIBLE BUSINESS THE ENVIRONMENT As an integral member of the community Radisson Plaza properties embrace the principals of protection of the environment both local and global. All properties are to be certified by the CHAP authorized E
13、nvironmental Consultant (EC3). The certification process is a series of benchmarking tests. When completed certification is issued to the level achieved. Building design is to incorporate quality thermal management, use of natural lighting, collection of rainwater for re-use, use of solar energy and
14、 prevailing winds for energy / heat collection. Interior design is to incorporate quality insulation systems, energy efficient materials and lighting, water use management and other solutions to minimize energy and utility usage. Plant design is to include building management system, re-use of waste
15、 water, collection and use of condensate, heat exchangers on cooling towers and chillers, bus system based technology to control energy consumption (lighting, HVAC, rooms) and other control technologies. OUR LOCAL COMMUNITY Care is to be taken to minimize the impact of the property on the local comm
16、unity and environ. Quality landscape features and control of exhaust and acoustics is essential. As an integral part of the community the Radisson Plaza team shall adopt charities and various local activities. TECHNOLOGY Our Radisson Plaza properties incorporate the latest in guest technologies incl
17、uding communication systems, entertainment systems and broadband connectivity. High speed LAN cabling (Category 6 cabling and fibre optic core cabling a minimum) is the foundation of the technology systems which utilizes BUS based technologies. Technical Services Manual (Asia Pacific) 1. PROJECT COO
18、RDINATION Radisson Plaza Technical Services Manual 2009 1- 6 1.1 CHW TECHNICAL SERVICES ASIA PACIFIC Carlson Hotel Worldwide Technical Services- Asia Pacific (CHW TS-AP) shall appoint a CHW TS-AP Project Lead to the project. The project lead shall be the central point of contact for all project rela
19、ted matters during the project development program up to the designated opening date. Technical Services will review the property until complete handover (Hard Opening) of the property. The Project Lead shall advise the project consultant and owner teams of additional contact personnel from CHW. 1.2
20、 CONSULTANTS Internationally recognized and accredited consultants are required to be appointed for the project. The project consultant team shall include, and be not limited, to the following disciplines: Project Manager Architect Interior Designer Mechanical & Electrical Engineer HVAC Engineer Fir
21、e Life Safety Engineer Structural Engineer Landscape Architect Kitchen & Laundry Consultant Environmental Consultant Acoustic Consultant Audio Visual Consultant Lighting Consultant Technology Consultant Food & Beverage Consultant Artwork Consultant Graphics & Signage Consultant Vertical Lifting Engi
22、neer Quantity Surveyor / Cost Consultant Other Specialist Consultants to be appointed on a project need basis (e.g.: FF&E Procurement Agent, Spa Consultant, etc). No consultant is to be appointed without joint prior approval by the owner and CHW TS-AP. CHW TS-AP shall provide advice on brand Standar
23、ds and guidelines, hotel operations and other hotel related solutions. Management and Coordination of any of design, construction and authority Approvals (licenses & Permits etc) are not the responsibility of CHW TS-AP. 1.3 PROGRAM, CONSTRUCTION 1.3.1 Project / Development Schedule (Program) The Pro
24、ject Manager / Development Manager / Owner will issue a Project / Development Schedule to CHW TS-AP for review and comment. Technical Services Manual (Asia Pacific) 1. PROJECT COORDINATION Radisson Plaza Technical Services Manual 2009 1- 7 The Project / Development Schedule must include: Development
25、 Approvals Schedule Consultant Appointment Design Phase Building Approvals and Permits (for construction) Model Room Schedule Construction Schedule ID Fit-out Schedule Hotels Operating Supplies & Equipment Schedule (HOES) Commissioning Schedule Handover Schedule Pre-opening Schedule Soft Opening Dat
26、e (SOD) The agreed Project / Development Schedule shall be utilized to report status of project to program. 1.3.2 onstruction Program The Project Manager / Construction Manager will issue a Construction Schedule to CHW TS-AP for review and comment. The Project Manager / construction Manager must iss
27、ue monthly status against the agreed schedule reports to CHW TS-AP for review. It is recommended that the monthly Status Report includes photographs of the site and construction. 1.4 SUBMISSIONS AND APPROVALS CHW TS-AP comments, reviews and approvals are solely for the purpose of determining whether
28、 it substantially meets the brand standards and requirements so as to preserve the integrity, value and reputation of such brand. CHW TS-AP does not make any guarantees, representations or warranties of any kind regarding the design, construction or use of the hotel, or project team or any cost esti
29、mates. IF CHW TS-AP finds that any brand standards or requirements are not met, CHW will require the appropriate changes to be made, subject to compliance with any local laws or regulations imposed by the governmental authorities in order to receive or maintain any permits or licenses with respect t
30、o the Owners construction, interior fit-out and equipping of the Hotel. CHW TS-AP shall review submissions within reasonable time dependant on the complexity and quantity of documentation, samples, etc, submitted for review. Review for partial sets of documents between 5 and 10 working days, for ful
31、l sets of documents and specifications up to 20 working days (based on 5 day working week). 1.4.1 Submittal Program A submittal program is to be prepared and issued, by the Project Manager to CHW TS-AP for review and comment as required. The agreed program is to be issued to the design consultant Te
32、chnical Services Manual (Asia Pacific) 1. PROJECT COORDINATION Radisson Plaza Technical Services Manual 2009 1- 8 team. The Project Manager shall issue a weekly / monthly report to CHW TS-AP & the Design Consultant Team on status of submittals against the agreed program. 1.4.2 Drawing, Specification
33、 and Schedule Register The Register shall include: - drawing numbers - Initial issue date - Revision number - Revision Date - Descriptive Title It is to be maintained by the project administrator (Project Manager or appointed design consultant). This Register is to be updated and issued with all dra
34、wing / specification / schedule submissions. All drawings, specifications, schedules, samples and finishes submissions are to be accompanied with a transmittal document. 1.4.3 Drawings, Specifications and Schedules All documentation is to be issued in English including all correspondence. Drawings A
35、ll drawings are to be submitted in authorized AutoCAD dwf or dwg format, saved in scale. Drawings issued in student or educational versions will not be accepted. All drawings are to be also issued in Adobe Acrobat pdf format saved in scale All drawings are to be numbered and dated with initial issue
36、 date and revisions clouded dated and numbered. Compressed files are to be saved and issued in WinZip format. Specifications and Schedules All specifications are to be issued in pdf or Microsoft Office Formats. All specifications are to be numbered and dated with initial issue and revisions clouded
37、dated and numbered All specification numbers are to have location indicated on drawings. Compressed files are to be saved and issued in WinZip format. Specifications including samples of Fabrics, Materials, Carpets and finishes are to be issued in soft format and must also be issued in hard format w
38、ith actual samples attached. (Photos and scans will not be accepted for review.) 1.5 PROJECT MILESTONES (Development Program) CHW TS-AP will review and provide comment where necessary on the: Project Design Brief Project Development Program, including all phases leading to the opening date. Project
39、Budget Site planning Authority Approvals Design Consultant Team Technical Services Manual (Asia Pacific) 1. PROJECT COORDINATION Radisson Plaza Technical Services Manual 2009 1- 9 CHW TS-AP will monitor and report against: The following Milestone Phases (dates as established in the Hotel Development
40、 Services Agreement “HDSA”) PHASE 1 INITIAL CONCEPT This milestone Phase includes the following critical review dates; Hotel / Resort Design Brief Approval and Issue Concept Design Approval CHW TS-AP will issue a “Hotel/Resort Design Brief” incorporating specific requirements for the property, relat
41、ed to the destination as well as Food & Beverage initial concepts (number of seats, kitchen concept display, back of house, etc), back of house areas and other general information. CHWs Hotel / Resort Design Brief and will be developed in conjunction with ownership and the Project Consultant Team. T
42、he brief must be issued in compliance with the Submissions & Approvals” section above (page 1- 2). The following must be prepared by Owner and submitted to CHW TS-AP for review and comment, where necessary: Hotel / Resort Facilities, including Public Areas, Guest Rooms & Suites, Administration, Staf
43、f Facilities and Back of House Site planning and layout Property general layout (Floor layouts) Design Intent All design concept documentation must be reviewed and acknowledged as to meeting Brand Standards by CHW TS-AP prior to proceeding to Phase 2. Refer to Section 4 Submissions & Approvals” for
44、process details. PHASE 2 CONCEPT DESIGN DEVELOPMENT This milestone date includes the following critical review dates; Model Rooms Concept Approval Model Rooms Construction Documentation Approval Public Area Design Approval Guest Rooms & Suites (includes guest corridors and lift lobbies) Approval M&E
45、 Design Approval All Other Design Disciplines Approval The following must be prepared by Owner and submitted to CHW TS-AP for review: Model Rooms, i. Layouts ii. Full set of construction drawings iii. FF&E Specifications iv. Materials and Finishes Specifications Technical Services Manual (Asia Pacif
46、ic) 1. PROJECT COORDINATION Radisson Plaza Technical Services Manual 2009 1- 10 v. Hardware and sanitary ware specifications vi. Door schedule vii. Mechanical & Electrical documentation viii. Lighting documentation ix. Technology documentation x. Program for construction and inspection Floor Layouts
47、 Design Development all areas Finishes schedules Hardware and door schedules Sanitary ware specification FF&E Specification Mechanical & Electrical design including HVAC, Building Management Systems Technology Systems (Communication, LAN, etc) Audio Visual & Entertainment Systems Environmental Impac
48、t Project Budget Appointment of Model Rooms contractor/s Construction of Model Rooms All design development documentation must be reviewed and acknowledged as to meeting Brand Standards by CHW TS-AP prior to proceeding to Phase 3. Documentation must be issued in compliance with the Submissions & App
49、rovals” section above (page 1- 2). PHASE 3 CONSTRUCTION DOCUMENTATION This milestone date includes the following critical review dates; Model Rooms Review and Approval Construction Documentation (full Set of drawings and specifications including all schedules) Approval and Issue CHW TS-AP must appro
50、ve the Model Rooms, Corridor and external Wall prior to Construction Documentation completion. Approved Model Rooms are to be maintained for the project development duration and will only be demolished after approval by CHW TS-AP to do so. The Model Rooms, to be maintained for the duration of the pr
