1、Departmental Pre-opening Training Plan 筹筹备备开开业业部部门门培培训训计计划划Department:Front Office Section:Front DeskDepartment Head Signature:部部门门分分部部门门 部部门门经经理理签签名名Objectives (please indicate average training hour per staff)：培培训训目目标标（请请说说明明人人均均培培训训时时数数）Date月月/日日Time具具体体时时间间Training Topic培培训训题题目目Participant参参加加人人员
2、员ParticipantNo.参参加加人人数数Trainer培培训训员员From由由To到到General 综综合合July.169:0018:00Job Discreption 岗位职责GSAALL GSAFD Sup. PCR/intercontinental ambassador enrollment/ owner partner card 优越俱乐部、洲际大使卡入会July.179:0018:00 GSAALL GSAFD Sup. Reporting maintenance 维修维护报告PracticeJuly.189:0018:00 GSAALL GSAFD Sup. Handli
3、ng inquiries 应答客人询问Hand out guest keys 给出客人钥匙PracticeJuly.199:0018:00 GSAALL GSAFD Sup.Assisting guests 为客人提供帮助Date月月/日日Time具具体体时时间间Training Topic培培训训题题目目Participant参参加加人人员员ParticipantNo.参参加加人人数数Trainer培培训训员员From由由To到到Safe deosit box 前台保险箱PracticeJuly.209:0018:00 Controlling stock inventory 前台备品盘点GS
4、AALL GSAFD Sup.Foreigner exchange 外币兑换Registration card 住宿登记卡PracticeJuly.239:0018:00 Accepted forms of payment 可接受的客人付款方式GSAALL GSAFD Sup.Cash advance 预付定金Third party payment 第三方付帐PracticeJuly.249:0018:00 Check in walk in guest or reservation not found 无预订之散客入住程序 GSAALL GSAFD Sup.PracticeFIT check
5、in procedure 有预订之散客入住程序PracticeUnexpected VIP check in procedure 临时贵宾入住PracticeJuly.259:0018:00 Check in one day earlier 提前一天办理入住手续GSAALL GSAFD Sup.Early arrival without previous notification 无预先通知之提前到达Rush room 赶房VC room not available upon check in 入住时房间未准备好PracticeJuly.269:0018:00IC abassador / PC
6、 reward guest check in procedure 优越俱乐部、洲际大使卡会员入住程序GSAALL GSAFD Sup.Check in VIP in the guest room 在客房内为贵宾登记入住Caring for disabled guest 服务残疾客人PracticeJuly.279:0018:00 Check in the leisure group 休闲旅游团入住GSAALL GSAFD Sup.Group handling procedures 团队入住与离店Date月月/日日Time具具体体时时间间Training Topic培培训训题题目目Partici
7、pant参参加加人人员员ParticipantNo.参参加加人人数数Trainer培培训训员员From由由To到到PracticeJuly.309:0018:00 Late check out request 延迟退房GSAALL GSAFD Sup.Due out 清理预退Room change procedure 换房程序Handling room &rate change 处理房间及房价变化PracticeJuly.319:0018:00 Follow up on trace 跟进报告GSAALL GSAFD Sup.Instant Money Pack 即时兑换零钱Handling guest request for instant check in 处理客人迅速入住Practice
