1、SHANGRI-LA HOTEL, STANDARD OPERATION PROCEDUREDEPARTMENT:HOUSEKEEPINGJOB TITLE: 服务员 Guest support associate TASK NO: PA 018TASK: Cleaning of outlet清洁餐厅EQUIPMENT REQUIRED: Vacuum cleaner, cleaning cloths, spray bottle filled all-purpose cleaners, carpet spotting cleaners, furniture wax.吸尘器/布/喷壶/万能/地毯
2、去子/家具蜡 WHAT TO DOHOW TO DOWHY8.Schedule cleanings-Thoroughly clean specific areasFor long term maintaining and进度清洁 according to cleaning schedule.better cleaning. For the best 按照时间表彻底的清洁细节interest of owner.-According to instructions from做为长期的维护维护业主的利 guest service manager to ensure益 that all objecti
3、ves are done in a specific time.按照指令保证完成达到目标9.Vacuum carpets-Vacuum carpet thoroughly.A well vacuumed carpet will 吸地毯彻底的吸make a good impression on our -Vacuum sofa & chair抯 cushionGuests. edges.将给客人留下好的印象吸靠垫的边角Ensure that no debris in the -Always start vacuum from faredges of sofas or chair cushions end of the lounge & move 保证没有碎片 towards the entrance.Maintaining a clean lobby 从里到外吸lounge. We show our guest that-Pay attention to the corners &we care for their comfort. edges.维持干净令客人满意注意角落PREPARED BY:EHAPPROVED BY: DESIGNATIONSIGNATURE/DATEDESIGNATIONSIGNATURE/DATEPage 3 of 4
