1、 SHANGRI-LA HOTEL, STANDARD OPERATION PROCEDUREDEPARTMENT:HOUSEKEEPINGJOB TITLE: 服务员 Guest support associate TASK NO: PA 022TASK: Cleaning of lobby 清洁大厅EQUIPMENT REQUIRED: Vacuum cleaner, dust cloth, polisher with pad,polish, furniture wax, floor maintaining wax, ect.吸尘器/布/抛光垫/抛光油/家具蜡/地面维护腊等WHAT TO
2、DOHOW TO DOWHY1.Preparation-Prepare Vacuum cleaner, dustSo that work can be done in a准备 cloth, furniture wax, highmore systematic way and with speed polisher with pad,the least inconvenience for rubbish bag, soft brush,guests in the lobby. window squeegee and 系统的完成尽量减少不便 all-purpose cleaner.准备吸尘器/布/
3、家具蜡/抛光刷软刷/玻璃刮/万能2.Pick up trash-Collect trash from rubbish bins.Maintaining a clean lobby shows 收集垃圾-Empty all cigarette butts from our guest that we care for their ashtrays, wipe them clean withcomfort. damp cloth.从垃圾桶内收集垃圾倒干所有烟头烟灰维持干净的大厅以便客人舒适3.Polish metal-Use cleaning clothMake sure that all met
4、al parts抛光金属 to polish metal parts. are shiny, dry & free of stain. 用干净的布抛光金属配件保证所有配件干净发光4.Clean plant/flower pots-Pick up cigarette butts from清洁植物盆/花盆 pots by using a tong.用钳子收集烟头5.Vacuum wall panels-Attach the brush head and (Check if necessary) vacuum all wall panels to clean,吸墙板 Make sure that the panels are free from dusts.用吸尘器配好的刷子吸PREPARED BY: EHAPPROVED BY: DESIGNATIONSIGNATURE/DATEDESIGNATIONSIGNATURE/DATEPage 1 of 3
