1、SHANGRI-LA HOTEL, STANDARD OPERATION PROCEDUREDEPARTMENT:HOUSEKEEPINGJOB TITLE: 服务员 Guest support associate TASK NO: PA 022TASK: Cleaning of lobby 如何清洁大厅EQUIPMENT REQUIRED: Vacuum cleaner, dust cloth, Brasso, Chroom high speed polisher with pad, polish, furniture wax, floor maintaining wax, ect吸尘器/布
2、/抛光垫/抛光油/家具蜡/地面维护腊等.WHAT TO DOHOW TO DOWHY8.Clean telephones-Clean telephone by usingMake sure that guests feel the清洁电话 multi purpose detergent. Make phones are clean and hygienic, sure that telephones are we shows our respect and care disinfected and free fromfor our guest by providing high dust, f
3、inger printsstandards cleanliness and care and odor.for their health.用万能清洁电话保证消毒没有尘土，手印，味道让客人感到卫生安全9.Clean guest lift area-Cleaning inside of lift:Ensure delight guest by taking清洁客梯区域 Call down the lift, wipe theattention in great detail in our ceiling with damp cloth.客梯内侧天花，将电梯叫下用布擦cleaning.清洁过程中特别
4、细致令客人满意-Clean the glass with glass cleaner and window squeegee.用玻璃刮清洁玻璃-Wipe all wooden works cleanEnsure delight guest by with damp cloth.用潮布清洁木器taking attention in great detail保证给客人提供细致的服务-Wipe the floor to clean within our cleaning. damp cloth. Pay attention to the corners & edges.用布清洁地面特别注意角落-Cl
5、ean lift runners with all-purpose cleaner, scrubbing pad, cloth and vacuum cleaner. Use detergent powder when necessary.-Wipe the door both inside and out side to clean with damp cloth.清洁电梯四边用万能。刷洗垫布，清洁化学药品将门的两边及内侧擦干净PREPARED BY:EHAPPROVED BY: DESIGNATIONSIGNATURE/DATEDESIGNATIONSIGNATURE/DATEPage 3 of 3
