1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front Office JOB TITLE职务: ReceptionistTASK NO任务编号: 60TASK: Prepare for Express Check Out (ECO)EQUIPMENT REQUIRED设备要求FidelioWHAT TO DO要做什么HOW TO DO如
2、何去做WHY为什么Night Front desk receptionist prepare Express check out slip and departure guest bill. Insert bill into ECO folderInsert ECO slip into folder Insert Room reservation request form and Departure card into ECO folder.Deliver the ECO folders to guests roomAccording to departure report of next d
3、ay. Print out Express check out slip only for the departure guest who pay by credit card upon check in. Ensure that the departure detail of the guest include their name, room number, credit card number, expire date and card type and address. And print only bill of departing guests who pay by credit
4、card. All bills should be printed after night manager has done posting for room charge and service charge.Fold bill twice and insert into ECO folderCarefully match the ECO slip with bill and insert ECO slip into folder according to guest name and room number.Insert Room reservation request form and
5、Departure card into ECO folderCall the night shift bell man to deliver the ECO folders to guests roomOnly guest who pay by credit card can enjoy the Express check out service. The bill of departing guest who pays by cash will also be sent to guest room for guests review in advance.Ready for sending
6、to guest room together.If insert wrong ECO slip, ECO service cant be conducted. Hotel loss will be caused.Anticipate guests requestFor guests review.PREPARED BY编写人: APPROVED BY批准DESIGNATION名称Front Office Manager前厅经理SIGNATURE/DATE签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP
