1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料 DEPARTMENT部门: Front Office JOB TITLE职务: ReceptionistTASK NO任务编号: 21TASK: Generating Reports (page 1 of 2)EQUIPMENT REQUIRED设备要求设备要求: Fidelio terminal, printerWH
2、AT TO DO要做什么要做什么HOW TO DO如何去做如何去做 IT如何去做如何去做WHY为什么Printing DEPARTMENT部门al reports.Sorting of reports.Printing downtime reports.This is usually done at night by the night shift receptionist.A list would be provided showing which type of report for which DEPARTMENT部门.All reports would be sorted and pl
3、aced according to the designated places for collection.Reports for the executive offices would be handed oven to concierge for distribution.Downtime reports are being printed at regular intervals, every 4 hourly.Less interruption.Information.For latest information, in case of a computer breakdown.PR
4、EPARED BY编写人: APPROVED BY批准:DESIGNATION名称:Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期DEPARTMENT部门: Front Office JOB TITLE职务: ReceptionistTASK NO任务编号: 21TASK: Generating Reports (Page 2 of 2)EQUIPMENT REQUIRED设备要求设备要求: Fidelio terminal, printerWHAT TO DO要
5、做什么要做什么HOW TO DO如何去做如何去做 IT如何去做如何去做WHY为什么Filing of downtime reports.Downtime reports would consist of:a) Arrival reportb) Departure report c) In-house reportd) Room statuse) Special requestsTo remove all previous reports and discard them.File in latest reports.Placed the folder in the proper place.N
6、OTE: It is the duty of Front Desk receptionist on duty to monitor the downtime reports.Only keep the latest. Avoid confusion.Easily available in times of needs.PREPARED BY编写人: APPROVED BY批准:DESIGNATION名称:Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP
