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万豪酒店 2007年年度报告(英)P80.pdf

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1、COVERStephanie EllisCustomer Care Sales SpecialistGlobal Reservations and Customer Care CenterSalt Lake City, UtahWith her extensive knowledge about Marriott, and a friendly smile that almost radiates through thephone, Stephanie will help you select the perfecthotel for your next business trip or fa

2、mily vacation.2007 AwardsMarriott International, Inc.100 Best Companies to Work For and One of Americas Most Admired Companies (FORTUNE)Best Places to Launch a Career (BusinessWeek)100 Best Companies for Working Mothers (Working Mother)Top 50 Companies for Diversity (DiversityInc)Top 40 Companies fo

3、r Diversity (Black Enterprise)Diversity Elite 60 (Hispanic Business)100% Score on Corporate Equality Index (Human Rights Campaign)Top Hospitality and Travel Company for Innovative Use of Technology (InformationWeek)2007 Extra Mile Award (Budget Travel)Best Hotel Chain Worldwide (Business Traveller G

4、ermany)2007 ENERGY STARSustained Excellence Award (The U.S. Environmental Protection Agency)World Savers Award for Outstanding CommunityEngagement and Social Responsibility Programs (Cond Nast Traveler)The Ritz-Carlton Hotel Company, L.L.C.Best Luxury Hotel Chain (Consumer Reports, Luxury Institute

5、and J.D. Power and Associates)Customer Service Elite (BusinessWeek)JW Marriott Hotels & ResortsTop Upscale Hotel Brand (Business Travel News)Customer Service Elite (BusinessWeek)Marriott Hotels & ResortsTop Upscale Hotel Brand (Business Travel News)Top Brand for Business Travelers (TripAdvisor)Court

6、yard by MarriottOne of Top Five Hotel Chains (TripAdvisor)SpringHill Suites by MarriottTop Mid-Priced Hotel Brand (Business Travel News)Marriott Vacation Club InternationalBest Customer Service Organization in America (American Business Awards)Marriott RewardsBest Customer Service; Frequent Guest Pr

7、ogramAmericas (Freddie Awards)Marriott International, Inc.Marriott DriveWashington, D.C. 20058MGlobal Reach. Personal Service.Marriott International,Inc. 2007Annual ReportCert no. SW-COC-002262Marriott International, Inc. 2007 77Corporate InformationCorporate HeadquartersMarriott International, Inc.

8、10400 Fernwood RoadBethesda, MD 20817301/380-3000Internet: MCommon Stock ListingsThe companys Class A common stock (tickersymbol: MAR) is listed on the New York StockExchange and other exchanges.Shareholders of RecordAt January 25, 2008, there were 354,043,159shares of Class A Common Stock outstandi

9、ngheld by 48,288 shareholders of record.Investor RelationsFor information, call: 301/380-6500Internet: M Registered Public Accounting FirmErnst & Young LLPMcLean, VirginiaAnnual Meeting of ShareholdersMay 2, 200810:30 a.m.JW Marriott Hotel1331 Pennsylvania Avenue, NWWashington, DC 20004Registrar and

10、 Transfer AgentShareholder inquiries regarding stock transfers,dividend payments, address changes, enrollmentin the companys direct investment plan, loststock certificates, or other stock account mattersshould be directed to:Mellon Investor Services480 Washington Blvd., 29th FloorJersey City, NJ 073

11、10800/311-4816 (U.S. and Canada)+1 201/680-6693 (International)Internet: Common Stock Prices and DividendsDividendsStock PriceDeclaredHighLowPer Share2006 First quarter .$35.35 $32.32 $0.0525 Second quarter. 38.3834.200.0625 Third quarter. 38.4434.300.0625 Fourth quarter. 48.3137.190.06252007 First

12、quarter .$51.50 $44.79 $0.0625 Second quarter. 52.0043.900.0750 Third quarter. 48.8539.700.0750 Fourth quarter. 45.1031.340.0750Internet Users: We invite you to learnmore about Marriotts business and growthopportunities at M Ourinvestor site includes investor presentations,earnings conference calls,

13、 press releases,SEC filings, company history, and informa-tion about the companys governance andBoard of Directors. You may also enroll inour dividend reinvestment plan.Shareholders may also elect to receivenotices of shareholder meetings, proxymaterials and annual reports electronicallythrough the

14、Internet. If your shares are reg-istered in your own name, and not in “streetname” through a broker or other nominee,simply log in to Investor ServiceDirect, theInternet site maintained by our transferagent, Mellon Investor Services LLC, and the step-by-step instructions will prompt youthrough enrol

15、lment.Telephone NumbersFor reservations or information, call:Marriott Hotels & Resorts.800/228-9290Renaissance Hotels & Resorts .800/468-3571The Ritz-Carlton Hotel Company, L.L.C. .800/241-3333JW Marriott Hotels & Resorts.800/228-9290Bulgari Hotels & Resorts .301/547-4900Courtyard.800/321-2211Spring

16、Hill Suites.888/287-9400Fairfield Inn.800/228-2800Residence Inn .800/331-3131TownePlace Suites.800/257-3000Marriott Executive Apartments .800/800-5744Marriott ExecuStay.800/800-5744Marriott Vacation Club.866/300-3032The Ritz-Carlton Club.800/941-4386Grand Residences by Marriott.866/894-7263Horizons

17、by Marriott Vacation Club.866/300-3032Lodging Development InquiriesTONY CAPUANOExecutive Vice PresidentNorth America Full Service.301/380-3200DARYL NICKELExecutive Vice PresidentSelect-Service and Extended-Stay,North America.301/380-5237KEVIN KEARNEYExecutive Vice PresidentEurope, the Middle East an

18、d Africa .41-44-723-5100PAUL FOSKEYExecutive Vice PresidentAsia/Pacific.852-2918-6230CARLTON ERVINSenior Vice PresidentCaribbean and Latin America.301/380-2340STEPHEN MUDGEExecutive Vice PresidentMixed Use Development .301/380-8028RICHARD HOFFMANExecutive Vice PresidentMergers, Acquisitions and Busi

19、ness Development.301/380-1670SCOTT MELBYExecutive Vice PresidentDevelopment, Planning and Feasibility.301/380-3200Internet: www.MarriottDMarriott International, Inc. 2008 All rights reserved.CEO and CFO CertificationsAs required by the New York Stock Exchangelisting rules, our Chief Executive Office

20、r certifiedto the New York Stock Exchange on May 21,2007, that he was not aware of any violation bythe company of the New York Stock Exchangelisting standards as of that date. In addition,our Chief Executive Officer and our ChiefFinancial Officer have provided certificationswith respect to the compa

21、nys public disclo-sures as required under Rule 13a-14(a) andRule 13a-14(b) of the Securities Exchange Act,which certifications were either furnished orfiled as Exhibits 31.1, 31.2 and 32 to the com-panys Annual Report on Form 10-K for fiscalyear 2007 filed with the Securities andExchange Commission.

22、Other InformationAny shareholder who would like a copy of thecompanys Annual Report on Form 10-K for fiscalyear 2007 may obtain one, without charge, byaddressing a request to the Secretary, MarriottInternational, Inc., Department 52/862, MarriottDrive, Washington, DC 20058. The companyscopying costs

23、 will be charged if copies ofexhibits to the Annual Report on Form 10-K arerequested. You may also obtain a copy of theAnnual Report on Form 10-K for fiscal year2007, including exhibits, from the companysWeb site at M clicking on“Corporate Information & SEC Filings.”With our commitment to preserving

24、 the environment and all of its natural resources, this report isprinted with soy ink on recycled, Environmental Choice Certified paper. The FSC certification isgranted by the Forest Stewardship Council for supporting responsible use of forest resources.Special thanks to the Crystal Gateway Marriott

25、 in Arlington, Va., for hosting the photo shoot of our employees featured in this report.Marriott International.Powered by our Spirit to Serve.Like all general managers, Booker Massey knows his hotel inside and outso your stay is productive and memorable. Booker Massey, Jr.Regional/General ManagerTo

26、wnePlace Suites SterlingVirginiaFor an online version of this Annual Report, visit www.M its expansive views and Asian-influenced menu, Chop Suey atthe Renaissance New York Hotel Times Square is one of the citysmost unique restaurant and bar destinations.2 | 3 Marriott International, Inc. 2007Worldw

27、ide locations.Breakfast by Chef Loan.Start your day with something extraordinaryby award-winning Chef Loan Co, whoseMarriott career spans nearly 20 years.Loan CoAssistant Pastry ChefSan Francisco MarriottCaliforniaTo make reservations at this hotel or restaurant, go to or .One of eight Marriott Inte

28、rnational hotels in Russia, The Ritz-Carlton,Moscow lies at the edge of the famed Red Square and serves as a cultural epicenter of one of the worlds great cities.4 | 5 Marriott International, Inc. 20073,000 hotels spanning19 brands.Warm welcome by Marcelo.After a long trip, enjoy a friendly greeting

29、,gracious service and signature sightseeingtips by Marcelo Jakubovic.Marcelo JakubovicDoormanThe Ritz-Carlton, Key BiscayneFloridaTo make reservations at this hotel, visit .3,000 hotels spanning19 brands.Warm welcome by Marcelo.Marcelo JakubovicDoormanThe Ritz-Carlton, Key BiscayneFloridaAfter a lon

30、g trip, enjoy a friendly greeting,gracious service and signature sightseeingtips by Marcelo Jakubovic.To make reservations at this hotel, visit .The Courtyard Fairfax Fair Oaks in Virginia showcases the brandsnew lobby design, which lends itself to both form and function and demonstrates that a mode

31、rately priced brand can be stylishand sophisticated.6 | 7 Marriott International, Inc. 2007Working toward a cleaner, healthier planet.One hotel at a time.Together, we can make a difference,whether its conserving water and energy,recycling or making other decisions that are good for the environment.F

32、or more information about the Greening ofMarriott, visit www.M HiltsRegional Director of EnergyWestern Region, U.S.A.To Our ShareholdersJ.W. Marriott, Jr.Chairman andChief Executive OfficerWilliam J. ShawPresident and Chief Operating Officer14 Marriott International, Inc. 2007On Chinas Hainan Island

33、, the Sanya Marriott Resort & Spa is an environmental leader, installing a “gray water” tank and solar panels on its roof.8 | 9 Marriott International, Inc. 2007Everyday ingenuity.Delivered byTanjaand300,000 employeesworldwide.*Tanja ZierHousekeeperRenaissance Hamburg HotelGermanyYoull find an oasis

34、 for work or relaxation in our immaculately maintained hotel lobbies and guest rooms.To learn more about Courtyards new lobby, go to .* Includes those employed at our 3,000 managed and franchised properties systemwide.Global reach. Personal service. In pictures, our Annual Report tells the story of

35、how Marriott International has become the worldsleading lodging companynot just through its diverse portfolio of 3,000 lodging properties,representing 19 brands in almost 70 countriesand territoriesbut by training and engaging the very best employees to deliver exceptionalservice. In the end, succes

36、s depends on theguest experience and hospitality delivered by the 300,000 employees at our managed andfranchised hotels worldwide.This legendary service is the foundation of MarriottInternational and owes its success to our unique culture,which values opportunity and respects the goals andaspiration

37、s of our people. This, combined with a solidmanagement team and our tested business model ofmanaging and franchising hotels owned by others, hasprovided us with a significant competitive advantage. We have stayed true to these pillars even as we continueto innovate. Its why we are able to report ano

38、ther solidyear in 2007.Our worldwide systemwide Revenue Per Available Room (RevPAR) rose 6.5 percent in 2007, driven by strongdemand from our best corporate customers and other busi-ness travelers. More than 20 percent of our fee revenuederives from properties located outside North America.With our

39、owners and franchisees, we added more than200 properties to our system. Full year incentive manage-ment fees totaled a record-breaking $369 million in 2007,up 31 percent over the prior year. We generated dilutedWorking toward a cleaner, healthier planet.One hotel at a time.Together, we can make a di

40、fference,whether its conserving water and energy,recycling or making other decisions that are good for the environment.For more information about the Greening ofMarriott, visit www.M HiltsRegional Director of EnergyWestern Region, U.S.A.To Our ShareholdersJ.W. Marriott, Jr.Chairman andChief Executiv

41、e OfficerWilliam J. ShawPresident and Chief Operating Officer14 Marriott International, Inc. 2007On Chinas Hainan Island, the Sanya Marriott Resort & Spa is an environmental leader, installing a “gray water” tank and solar panels on its roof.8 | 9 Marriott International, Inc. 2007Everyday ingenuity.

42、Delivered byTanjaand300,000 employeesworldwide.*Tanja ZierHousekeeperRenaissance Hamburg HotelGermanyYoull find an oasis for work or relaxation in our immaculately maintained hotel lobbies and guest rooms.To learn more about Courtyards new lobby, go to .* Includes those employed at our 3,000 managed

43、 and franchised properties systemwide.Global reach. Personal service. In pictures, our Annual Report tells the story of how Marriott International has become the worldsleading lodging companynot just through its diverse portfolio of 3,000 lodging properties,representing 19 brands in almost 70 countr

44、iesand territoriesbut by training and engaging the very best employees to deliver exceptionalservice. In the end, success depends on theguest experience and hospitality delivered by the 300,000 employees at our managed andfranchised hotels worldwide.This legendary service is the foundation of Marrio

45、ttInternational and owes its success to our unique culture,which values opportunity and respects the goals andaspirations of our people. This, combined with a solidmanagement team and our tested business model ofmanaging and franchising hotels owned by others, hasprovided us with a significant compe

46、titive advantage. We have stayed true to these pillars even as we continueto innovate. Its why we are able to report another solidyear in 2007.Our worldwide systemwide Revenue Per Available Room (RevPAR) rose 6.5 percent in 2007, driven by strongdemand from our best corporate customers and other bus

47、i-ness travelers. More than 20 percent of our fee revenuederives from properties located outside North America.With our owners and franchisees, we added more than200 properties to our system. Full year incentive manage-ment fees totaled a record-breaking $369 million in 2007,up 31 percent over the p

48、rior year. We generated dilutedWorking toward a cleaner, healthier planet.One hotel at a time.Together, we can make a difference,whether its conserving water and energy,recycling or making other decisions that are good for the environment.For more information about the Greening ofMarriott, visit www

49、.M HiltsRegional Director of EnergyWestern Region, U.S.A.To Our ShareholdersJ.W. Marriott, Jr.Chairman andChief Executive OfficerWilliam J. ShawPresident and Chief Operating Officer14 Marriott International, Inc. 2007On Chinas Hainan Island, the Sanya Marriott Resort & Spa is an environmental leader, installing a “gray water” tank and solar panels on its roof.8 | 9 Marriott International, Inc. 2007Everyday ingenuity.Delivered byTanjaand300,000 employeesworldwide.*Tanja ZierHousekeeperRenaissance Hamburg HotelGermanyYoull find an oasis for work or relaxation in our immaculately maintained hot

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