1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Checking the Bill Accuracy for VIPs Effective Date:01 June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to ensure “zero defects” in the billing
2、of VIPs.PolicyIt is the policy of Hyatt Regency Dongguan that the guest folios of all VIPs are to be checked in detail prior to check out.Procedures1. It is the responsibility of the Assistant Manager Front Office, working in PM shift to check for accuracy of the VIP guest folios who are due to leav
3、e the following day and correct them if irregularities are spotted.2. All supporting bills are to be prepared and put together in the RC in case the guest requires to double check them.3. A checkout alert will be set to alert the cashier to call the respective managers to meet the VIP upon checkout.Prepared byJames FanDate01 Jun 2006Approved byDatePage 1
