1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Check-in and Check-outEffective Date:01 June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to ensure that guests are not unnecessarily inconvenie
2、nced and that the first and final impressions are those of friendly, efficient and organized ones.PolicyIt is the policy of Hyatt Regency Dongguan that the guests are acknowledged immediately and will not wait longer than 2 minutes for check-in or check-out procedures to be completed.Procedures1. To
3、 ensure that all advance reservations with special requests and preferences are pre-assigned.2. To ensure close liaison with Housekeeping team with regard to room status.3. To ensure all account details are accurate and complete.4. To maintain registration card and guests correspondence in logical sequence both at the reception and cashiers station.5. To ensure the Front Office is adequately staffed according to forecasted occupancy.6. To ensure all staff take meals breaks during off-peak check-in / check-out times.James Fan01 Jun 2006_Prepared byDate_Approved byDate Page 2
