1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Allocation of RoomsEffective Date :01 June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to ensure a smooth and efficient check-in for all arrivi
2、ng guests.PolicyIt is the policy of the Hyatt Regency Dongguan to allocate rooms in accordance to guest requests prior to arrivals.Procedures1. Check VIP status, standard requests, special requests, suites, arrival time by the guest arrival list.2. Must assign the room number to;- Reservation with VIP status- Reservation with special request- Reservation for early arrivals3. Check the departure time of current guest to ensure adequate time for cleaning and preparation.Prepared by James FanDate 01 Jun 2006Approved byDate Page 1
