1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURES Policy Name:Cash Paid Out Effective Date:01 June 2006Revised Date:NilApplicable :All StaffForms to use:FO VoucherRefers to :NilPurposeThe purpose of this policy is to dispense cash to hotels registered guests for the p
2、urpose of tiding him through necessary expenses e.g. taxi fares, airport tax, small purchases etc., refund of deposit, credit card encashment or for purpose deem fit by the Assistant Manager Front office and Front Office Manager. PolicyIt is the policy of Hyatt Regency Dongguan to ensure cash paid o
3、uts are made only to in-house guests only. Any requests for an exceptionally high amount (RMB 300 & above) must be approved by the AM & above.Procedures1. Upon request by guests, a paid out will be written out at the cashier.2. Reason and purpose of the paidout must be properly written out with the
4、date, guests name and room number stated clearly.3. As with credit card encashment, there is a handling fee of 5% for cash paid out more than RMB 100. This should be indicated on the FO Voucher using a separate coding and posting purposes.4. The cashier will then post the paid out into the guests fo
5、lio.5. Upon receipt of cash, the guest or staff must sign on the FO voucher and the paid out folio printed from the Opera.6. Original copy of the paidout will be slotted into the Registration cards slots. The carbon copy will be submitted to Finance at the end of the shift.7. All paid outs must be posted on the same day the money is taken.8. Any staff who is found with paidouts without proper reason or not posted will be subject to disciplinary action.Prepared byJames FanDate01 Jun 2006Approved byDate Page 2
