1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Rooming of FIT GuestEffective Date:01 June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to ensure that the rooming of a guest is handled profess
2、ionally and that the guest is explained the various facilities and services of the hotel. PolicyIt is the policy of Hyatt Regency Dongguan to escort all first time FIT and all VIP guests to the room and explain to them the facilities of the hotel and the guestroom.Procedures1. The Front Office GSO w
3、ill escort the guest to the room. En route to the room he / she will explain the hotel facilities according to the established phraseology.2. When the guest and the Front Office GSO arrive at the allocated room (double check the room number), the Front Office GSO will show the guest how to open the
4、door with the key card.3. The Front Office GSO will gesture to the guest to enter the room first. The Bell Attendant will then take the luggage and place on the luggage rack or in the closet.4. The Front Office GSO will show the guest the main light switch and the air-conditioning switch as well as
5、the switches of the lamps on either side of the bed.5. The Front Office GSO will point out the internet access data ports.6. He will then open the door of the closet and show the guest the mini-safe whose instructions are kept adjacent, also show the guest the laundry bags.7. He will ask the guest i
6、f he / she requires any further assistance. 8. He will then inform the guest that if he / she has any further questions they should feel free to contact the Guest Services Centre.9. He should then wish the guest a pleasant stay and leave the room (Closing the door behind him). Prepared byJames FanDate01 Jun 2006Approved byDate Page 2
