1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Security Escort on Cash ConveyanceEffective Date:01 August 2006Revised Date:NilApplicable :All Hotel StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to ensure that all cash movements
2、within the hotel are properly handled in order to safeguard the hotels cash.PolicyIt is the policy of Hyatt Regency Dongguan that internal cash are to be conveyed with maximum degree of security and staff on reimbursement purpose must be escorted by a Security Officer at all times.Procedures1. Money
3、 should be contained in a strong, lockable case. The emphasis is to have monies contained discreetly so as to avoid attraction.2. The escorts job is not completed until the money is safely locked away in the safe or back to the office e.g. Cashiers counter.3. Times and routes should be varied whenev
4、er possible and where the choice lies between a busy route and a quite route, the busy one should be used. Routes should be changed only where there is an advantage.4. Different routes to the Team Leader Front Office in the basement should be taken whenever changing or reimbursing money.5. Prior to
5、leaving for the General Cashier in the basement or to guest rooms to change or collect money, the staff has to call for security escort.6. As with collection from the guestroom, staff must be accompanied by Security Officer to the guestroom. A calculator and some rubber bands should be included for easy calculation of money. After collecting the money, the staff may inform the guest that the receipt will be delivered once the money collected is recorded in the folio.Prepared byJames FanDate01 April 2006Approved byDate Page 2
