1、 SHANGRI-LA HOTEL,STANDARD OPERATION PROCEDUREDEPARTMENT:HOUSEKEEPINGJOB TITLE: 服务员 Guest support associate TASK NO: PA 018TASK: Cleaning of outlet清洁餐厅EQUIPMENT REQUIRED: Vacuum cleaner, cleaning cloths, spray bottle filled all-purpose cleaners, carpet spotting cleaners, furniture wax.吸尘器/布/喷壶/家具蜡/地
2、毯去渍WHAT TO DOHOW TO DOWHY1.Cleaning schedule-Cleaning of the outlet is mainly 清洁时间表 carried out in the overnight shift 4 - 6 AM or schedule by GSM.餐厅的清洁主要由夜班员工完成由客房经理设置2.Preparation-Collect all cleaning tools andSave time and easy for our staff.准备 solutions.为员工节省时间-Pick up bigger debris form To avoi
3、d damage vacuuming the carpet.We show our respect and care收集工具for the investment of our owner 从地毯上拣起大的纸屑by taking care of our equipment and tools.避免损坏机器维护业主的利益3.Spot clean carpet-Observe chewing gums on the局部去渍 carpet and remove it by using Anti-gum.-Spot clean stains on carpet byEnsure delight gues
4、t by using shampooing solutionsproper maintaining the carpet. ( 1:40 ) determine the character of stains first.-观察是否有口香糖等-根据不同的情况处理污渍维持好地毯另客人满意4.Clean telephones-Clean and wipe telephoneMake sure that guest feel clean 清洁电话 by using cleaning cloth andand hygienic while using the all purpose cleaner,
5、make suretelephone. Shows our respect that the telephones are free fromand care for our guest by dirt, finger prints and odor.providing high standards of 用万能清洁的布清洁电话保证cleanliness and care for their 没有污迹，手指印，气味。health.保证客人满意为客人提供高的干净的卫生清洁标准PREPARED BY:EHAPPROVED BY: DESIGNATIONSIGNATURE/DATEDESIGNATIONSIGNATURE/DATEPage 1 of 4
