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希尔顿Hilton国际酒店培训技能培训师 Session 3 - The Session Breakdown workbook.doc

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1、T H E S E S S I O N B R E A K D O W N1The Session BreakdownIntroductionBy the end of this session you will be able to:Explain why it is so important to make your training interactive.Understand how to make your training interactive.Know the type of questions to ask a trainee.Help the learner consoli

2、date what they have learned.Explain why feedback is so important.Give and receive feedback with confidenceRecognise the factors that help and hinder the feedback process.Making Training InteractiveSession32What are the benefits for the trainer, of an interactive training session?What does the sessio

3、n breakdown consist of?So how can we encourage the trainee to participate?3Session BreakdownThe trainer:The trainee:When should we ask questions?What words do we use to start questions?4What are open questions?Questions to avoid.Why should we encourage the trainee to ask questions?What do you do if

4、a trainee asks a question and you dont know the answer?5Consolidating LearningWhat do you think I mean by consolidation?.So when should we help the trainee consolidate what theyve learned?What sort of questions should we ask?6Offering and Receiving FeedbackWhat does feedback mean?How should a good t

5、rainer give feedback?7ConsolidationWhy have we spent the first part of today looking at how we learn?What are the 5 stages of the learning cycle?What are the four essential features of learning?What is the 4-part structure of a training session?What do you do to interest the learner at the beginning

6、 of a session?Why are high standards so important for everyone working here?8In analysing a task what is the first thing we do? What is the second thing?Why do we divide a task into stages as well as steps?Why is it so important to make training interactive?What are the main tasks in the session breakdown?What types of questions should we ask and when?How to you help the trainee consolidate their learning?9Define feedback?Why is it important to give and receive feedback from your trainee?

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