1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Qualifying Corporate Rate on Check InEffective Date:01 August 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to ensure only qualified guests are e
2、ntitled to the appropriate Corporate Rates.PolicyIt is the policy of Hyatt Regency Dongguan that all the Front Office staff should ensure only qualified guests are entitled to Corporate Rates in order to protect the integrity of the hotels rate structures.Procedures1. Upon check in, the Front Desk t
3、eam is to ask the guest to produce their business cards or company I.D. in order to qualify for the rates.2. Those without the relevant proof will be informed courteously to fax the information to us prior to departure.3. The Front Office team will explain to the guests that the hotel is protecting
4、the rates that have been previously agreed between the Company and the hotel.4. All fax sent to the hotel must be written on a company letterhead with the initiators signature and position in the company.5. These include Corporate rates account, CATH rate, Airlines & Travel Agent rates, HYCM etc.Prepared byJames FanDate01 April 2006Approved byDate Page 2
