1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Work SchedulesEffective Date:01 June 2006Revised Date:NilApplicable :All StaffForms to use:Duty Roster, Vacation RequestRefers to :NilPurposeTo assign shift duties to individual staff ensuring that all count
2、ers are adequately manned at all time based on hotel occupancys demand.Policy1. All staff must check and note their assigned shifts timing at least one day before to ensure they come on the right shift.2. The department cannot assign duties to a staff who comes on the wrong shift.3. Should the staff
3、 request a change of shift or clearance of annual leave, public holidays, he or she must give advance notice and put in a request sheet at least one week in advance. Occasionally, requests might not be granted due to: Manning and Occupancy. As such, staff can arrange to swap shifts with each other w
4、ith the acknowledgement of the Assistant Manager & above.4. The hotel reserves the right to assign unutilized vacation time (i.e. Annual leave / Public Holidays etc) for staff to clear.5. In the event of an emergency, staff will be recall back at short noticeProcedure1. Check and note individual shi
5、ft duties and tasks assigned if any.2. Should a staff come on the wrong shift, they will have to make arrangement to ensure that their right shift is covered by either switching with their colleagues or returning later for the correct shift.3. All requests for vacation clearance should be written on
6、 the request list and given to the Assistant Manager with ample time to find a replacement.4. In the event that the hotel needs the staff to return back to work due to unforeseen circumstances, the staff must exercise flexibility and understanding in this instances.Prepared byJames FanDate01 June 2006Approved byDatePage 2
