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希尔顿Hilton国际酒店培训技能培训师 Session 6 - Back at work workbook.doc

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1、B A C K A T W O R K1Back at WorkBy the end of this session you will be able to:Explain the purpose and benefits of coaching and corrective training.Identify the key steps in coaching and corrective training.Analyse the interpersonal skills that a coach requires.Demonstrate those skills in role play.

2、Identify ways to help your trainee develop competence at workReview your trainees success and record their achievement.Following up training at workWhy is follow-up so important?Session62So how might we follow-up a training session?The main aims of the progress meeting are:What might happen as the r

3、esult of a progress meeting?Why is recognition important?.What form can the recognition take?3Coaching & Corrective TrainingSkills training is:Corrective Training is:Coaching is:4Corrective TrainingBeginningMiddleEnd5The Corrective Training Model6CoachingHow does coaching differ from corrective training?The principles of coaching are:Additional Notes:7The Coaching Model8The particular skills needed in coaching are:Additional Notes:

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