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Shangri-La香格里拉酒店客房操作程序SOP 01.docx

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1、SHANGRI-LA HOTELS AND RESORTSPRE 1.INTRODUCTIONThis Guide has been produced to ensure a common understanding of the way we intend to conduct the pre-opening of Shangri-La International Properties with regard to the Housekeeping Department.Each operation is unique however, the principle of the pre-op

2、ening stage is similar throughout. It will guide you through the most critical and hectic time, with success in mind.Throughout the pre-opening per , this Manual has to be adjusted to your individual needs and, in conjunction with the Corporate Operation Guide, will provide a great deal of valuable

3、information, standards and guidelines for you to follow and incorporate into your own manuals.The pre-opening period of our hotel leading towards a successful opening will be the most rewarding time for any Executive Housekeeper. Your personal involvement and action will help create the hotel and wi

4、ll place the Shangri-La property into the top niche of the hotel market.本指南旨在确保就香格里拉国际酒店在客房部的开业前事宜达成共识。每个操作都是独一无二的,但是,预开口阶段的原理在整个过程中都是相似的。 它将引导您度过最关键和最忙碌的时间,并牢记成功。在整个开业前,本手册必须根据您的个人需求进行调整,并与企业运营指南一起,提供大量有价值的信息,标准和指南,供您遵循并纳入您自己的手册。我们酒店的开业前期,为了成功开业,对于任何行政管家来说,这将是最有意义的时间。 您的个人参与和行动将有助于打造酒店,并将香格里拉酒店打造成酒店市场的顶级利基市场。HOUSEKEEPING PRE-OPENING GUIDE09/02PAGE 1 OF 1( ROOMS DIVISION )

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